One of the countries premier golf, equestrian trail, and residential community relies on hosted america’s triple play and fiber
Customer Case Study
Bright’s Creek, a gated community in North Carolina of over 900 residential lots spread over 5,000 acres, offers precisely what your heart, is seeking. From the Fazio golf courses to the Tryon International equestrian center to trails, water and sunsets —the meaning of life enhanced.
The Challenge
Amid a growing list of service issues, when their current service provider stopped servicing their account due to the remoteness of the property location, Bright’s Creek approached Hosted America’s founder and CEO Phillip Watkins about taking over servicing the property. Property ownership looked to Hosted America to solve their growing frustration with the inability of the current provider to provide consistent service and responsiveness.
The Solution
Hosted America, a leading provider of IP voice, data, fiber and managed services for residential and mixed use developments, agreed to a 1 year agreement to assess the state of the current infrastructure and service delivery platforms. Hosted worked with Dish Networks to install the first Dish Smartbox in the US. Then Hosted renegotiated the bandwidth contract with AT&T, increased the size of the circuit size needed to service all the data demands of the property resident’s and oversaw the circuit installation and turn up. Finally, Hosted installed a new fiber PON (passive optical network) that delivered the service over fiber to each residence.
The Impact
Bright’s Creek provides its residents with reliable, advanced telecommunications services, serviced in a reliable “on time” basis by a provider that looks out for its interests now for almost a decade. The property is now fully equipped to deliver state-of-the art technology to its residents on its “future proof” infrastructure, such as:
Cost & Reliability
Low maintenance and operating costs. Less power consumption than traditional copper networks. Fiber can carry all consumer services, multiple providers/lines are unnecessary. Reduced points of failure compared to traditional copper networks. 99.999% up time.
Future Proof
Bright’s Creek is positioned to take advantage of future innovations and will not need to upgrade building or property infrastructure for years to come. Only the electronics on either end of the fiber need to be replaced to take advantage of new products and higher bandwidth.
Fiber Optics
Immune from magnetic and electronic interference, Including lightning strikes. Data can be transmitted long distances without the need for additional equipment, 60+ kilometers, compared to a few hundred yards for copper.
Responsiveness
Service orders and trouble tickets are immediately assigned a tracking number, dispatched and worked 95% of the time within 1 business day. Open tickets are reviewed on daily Operations call and tickets in jeopardy of missing the 1 business day completion goal are escalated to management for attention and action.
Simplicity
Networks are logically assigned so no need to perform future cross connects once installed. A fiber bundle is far smaller and less intrusive than a comparable capacity bundle of copper. Fiber splitters are compact, can be placed anywhere in the network and require no heating or cooling in IDFs (intermediate distribution frame).
Account Management
A dedicated account manager monitors all account activity from technical and operational issues to billing. Access to Hosted America’s web portal and our flexibility to interface with their internal ticketing system facilitate seamless customer care.
Bandwidth
Next generation video services, 8k and beyond. The Gigabit solution of today, fiber wraps the globe and is the backbone of the Internet
Reliability
The carrier-grade infrastructure supporting Bright’s Creek is designed for high reliability and is delivering continuous, uninterrupted, “always on” service.
Monitoring
The Bright’s Creek’s network is proactively monitored around the clock and at the first sign of any issue sends alerts out to Hosted America’s NOC (network operations center) engineers and on-call personnel for immediate attention.