Brightspeed vs. Hosted America
Choosing the right internet service provider (ISP) is about more than just speed—it’s about long-term reliability, connection quality, pricing transparency, and the kind of customer experience you can expect. Brightspeed and Hosted America both serve customers in North Carolina and parts of the Midwest, but the differences between them are significant.
This guide will break down the key distinctions between Brightspeed Internet and Hosted America’s Fiber Internet, helping you choose the best option for your connectivity needs.
Brightspeed Service Features
- Internet plans that include DSL and limited fiber plans in select areas.
- Brightspeed Fiber Internet with fast Mbps speeds where available, mostly only in urban areas like Charlotte, NC.
- Includes introductory prices and limited-time offers for qualifying new Brightspeed customers.
- Phone service and technical support are available as part of broader service packages.
- Internet plans may include secure wifi and basic equipment such as a modem and router.
- Coverage extends through North Carolina, parts of the Midwest, and other former CenturyLink and Lumen Technologies service areas.
- Online tools and tech support are available for troubleshooting and outage notifications.
Challenges with Brightspeed Internet
- Most customers still receive DSL-based internet service, which is far slower and less consistent than fiber.
- Brightspeed fiber internet is limited to select areas, leaving many users on outdated broadband infrastructure.
- Download speeds and upload speeds can vary significantly, especially on DSL connections.
- Internet connection may not be stable for high-bandwidth activities like streaming, gaming, or remote work.
- Modem/router equipment may be basic and may not deliver strong wifi performance throughout the home.
- Some users report inconsistent technical support and issues with troubleshooting or outage resolution.
- Plans often require annual contracts or may increase after the first month or promo period ends.
- Customer experience can suffer due to a lack of transparency, especially compared to fiber-only ISPs like Hosted America.
What Does Hosted America Fiber Internet Offer?
Hosted America provides 100% fiber internet, delivering the fastest and most reliable connection available. Unlike Brightspeed’s DSL-heavy offerings, Hosted America’s fiber internet is a wired broadband service that delivers symmetrical speeds (equal download speeds and upload speeds), making it ideal for streaming, remote work, and online gaming.
Hosted America Fiber Internet Perks
- Fast, reliable speeds: Up to 1 Gbps (1,000 Mbps internet) with no slowdowns
- Future-proof infrastructure: Fiber is designed to handle growing bandwidth demands
- Low latency: Ideal for streaming live TV, Netflix, Hulu, Amazon Prime, Paramount Plus, online gaming, and Zoom calls
- No data caps: Unlimited data with no throttling or overage fees
- Locally-based support: Raleigh, NC-based customer service team for easy activation and continued support
- Stronger connection than DSL: Not affected by network congestion
- Reliability: Hosted America has maintained minimal outages, with most caused by planned maintenance.
Hosted America Fiber Internet Limitations
- Higher starting price: $89.99/month compared to Brightspeed’s $50/month (introductory)
- Limited availability: Fiber infrastructure is still expanding, so it may not be available in all areas
Brightspeed vs. Hosted America Fiber: The Final Verdict
Both Brightspeed Internet and Hosted America Fiber Internet have their strengths, but they cater to different needs.
Brightspeed offers a mix of DSL and limited fiber internet services, with introductory prices and limited-time offers available for new Brightspeed customers. While their fiber network is expanding, the majority of Brightspeed’s coverage still relies on DSL, a legacy technology that often results in slower upload speeds, inconsistent download speeds, and a higher risk of outages.
Hosted America, by contrast, delivers 100% Fiber-to-the-Premise (FTTx)—meaning your internet connection is powered by true ultrafast fiber technology all the way to your home or business. This means better wifi, unlimited data, no annual contracts, and high-speed internet with symmetrical speeds ideal for streaming, video calls, smart homes, and remote work.
Bottom line? If you’re looking for reliable internet, scalable performance, and a locally connected ISP that prioritizes your needs, Hosted America Fiber is the superior choice.
See How We Compare to Others
Choosing the right home internet service can be overwhelming with so many options available. Hosted America goes head-to-head with major providers like Verizon, AT&T, Optimum, Spectrum, and Starlink, each offering different technologies and performance levels.
While some providers rely on wi-fi, cable, satellite internet, or fixed wireless connections, Hosted America’s 100% fiber network ensures faster speeds, lower latency, and unmatched reliability. Want to see how we compare? Explore our in-depth home internet reviews and FAQs to find the best internet service for your needs.
Residential Internet
Get the upload speeds and download speeds you need for streaming, remote work, and more. Our low-latency home internet plans include:
- 25 Mbps plan
- 100 Mbps plan
- 300 Mbps plan
- 500 Mbps plan
- 1 Gbps/gigabit/gig plan
Our 1 gig internet plan is the fastest plan we offer to home internet customers, but we’re confident that all our plans will offer you the accessibility you need for your daily life.